FAQ
Find answers to common questions about our chauffeur service, airport transfer, and car hire in Lagos.
Where are your pick up locations?
Our vehicles are usually located inside the international Airport in Ikeja Lagos or at our Lekki VI office, However as we offer strictly chauffeur services we can pick you up at any location of your convenience.
What if I cant find my driver?
Your driver will be easy to locate at the airport. If you experience any difficulty, please contact our support team and we will assist you immediately.
How do we find the chauffeur at the Airport?
After you clear customs look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number.
Can I smoke or eat in the car?
Smoking is not permitted in any of our vehicles. You may eat in the car, but we kindly ask that you maintain cleanliness. Additional cleaning fees may apply for excessive stains or misuse.
What if my flight arrives early?
We monitor flight arrivals and adjust pickup times accordingly. If your flight is early or delayed, your chauffeur will be scheduled to match your arrival.
Will my chauffuer assist with my BAGS AND DRESS PROFESSIONALLY?
Yes, your chauffeur will always offer to help carry your bags and luggage. Your chauffer will always be dressed professionally in shirt and tie and weather permitting a jacket.
Can i extend my rental period and pay the driver cash?
All rental extension period has to be requested and paid for on our website . Chauffeurs are not allowed to receive any payment or cash (outside of Tips)on behalf of TheLuxAuto
We have children traveling with us , Do you provide child car seat?
Yes. Please tell us the ages of the children and we’d be happy to provide child seat as needed.
How safe is your rental service?
All chauffeurs undergo rigorous background checks and vetting. We treat passenger security as our highest mandate; pickup and trip details are never disclosed to third parties. All vehicles are equipped with real-time GPS tracking for your absolute safety.
Is your services available day or night?
Yes. We operate 24 hours 7 days a week, all through the year. However our chauffeurs are limited to a 9 hour work day. With advance notice, most of our chauffeurs are willing to be available to you on a 24-hour basis (rest time required for safety purpose). Please let us know in advance if you will like your chauffeur to be available to you 24 hours. We do not charge extra but we will require you to TIP your chauffeur for the additional service.
Sample question about your company?
This is a sample question. Edit this text and enter your answer. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed viverra sed turpis nec bibendum. Donec leo erat, ultrices quis dui sit amet, iaculis imperdiet justo. Nunc et cursus risus. Aenean hendrerit pellentesque neque. Ut at dolor elit. Suspendisse potenti. Fusce nec rhoncus nisl, vel malesuada elit.
Here is one more sample question?
This is a sample question. Edit this text and enter your answer. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed viverra sed turpis nec bibendum. Donec leo erat, ultrices quis dui sit amet, iaculis imperdiet justo. Nunc et cursus risus. Aenean hendrerit pellentesque neque. Ut at dolor elit. Suspendisse potenti. Fusce nec rhoncus nisl, vel malesuada elit.